When will my new hosting account be activated? 5 Minutes – We know that you want to get started with your new web hosting account right away! That is why we offer instant account activation. As soon as your payment is approved, then your web hosting account will be created and your new hosting details will be emailed to you within the next few minutes – Most other hosting companies cannot match our instant account activation! Do you offer a money back guarantee? Yes. We not only offer a money back guarantee, we offer the best money back guarantee found anywhere. We are so confident in the service we provide – We offer a 30 day, unconditional, money-back guarantee. If our service is not everything you expected and more, we will refund 100% of your subscription price and setup fees. Sign up with absolutely no risk. Do You Really Plant Trees? Yes. Buy any hosting plan from us and we’ll plant a tree! We plant 1 tree for every new hosting plan you sign up for and then we will continue to plant another new tree for every year you renew your hosting services with us – We want to help plant as many new trees as we can! Can I upgrade my website hosting plan at a later date? Yes. We offer the flexibility of allowing you to upgrade your web hosting plan at any time. The cost of upgrading will be pro-rated and you will never be charged any additional fees. This way, your account can meet the demands of your web site as it expands. Can I downgrade my website hosting plan if needed? Yes. Before downgrading please be aware and prepare for the different resource allocations of each package. For example, if you downgrade from a Professional package to a Standard package, your mailbox allocation will decrease from unlimited to 15 mailboxes. You would need to cater for this change by deleting mailboxes. Do I have to register my domain with you? No. We offer domain registration with value prices and you do not have to register your domain with us. We can host any domain, with any registrar. We encourage you to register your domain with whom you choose. Can you host international domains? Yes. We can host any domain of any country. That’s right, we can host any and all domain names, this includes domains with any and all TLD’s. If you do not know what a TLD (top level domain) is, an example would be the “.com” or “.net” part of a domain name. There’s not a domain name that we can’t host! Can I use my own CGI and PHP scripts? Yes. While we do provide many pre-installed scripts, you can still upload any of your own scripts. You can purchase scripts from many online developers or write your own. Plus, the most popular scripts are included within Softaculous which we include FREE with every web hosting account. I already have a domain name, what do I do? Since you already have a domain name, just select “Existing Domains” during the signup process. Then, you will simply change your domain’s ‘nameservers’ details with your current registrar, which is free and fully explained within your account activation email. What Shopping Cart Software Can I use? You can use almost all shopping carts with your account. Any shopping cart that uses Perl/CGI or PHP and MySQL databases should work fine, this includes the most popular carts: Magento X-Cart OSCommerce Actinic You can also install many shopping carts on to your website with 1 click by using our free Softaculous script installer. Do you maintain website backups? Yes. We maintain full account backups on and off-site. This includes all files, email accounts and databases. In the rare event of a hard drive failure, we can instantly restore your entire account. While hard drives rarely fail, we prepare for the worst, which fully assures your hard work is never lost. …We really want to make things simple and easy for you – If you have any other web hosting or domain name questions that are not answered above then please contact us.