Customer Service News and Announcements
Wednesday, June 12, 2019
We are presently updating the cPanel software for the Penguin server - This update wasn't scheduled, and we apologise for the lack of notice! ...A vulnerability/flaw has been found within Exim, which is the mail server software that all cPanel servers use and an urgent update has been required. We started this update last night, during off-peak hours, but due to complications, this...
Wednesday, April 10, 2019
Hi, We have noticed that there is a cPanel error for customers that are on our Penguin server - This issue is due to a conflict on the cPanel license. We have contacted the cPanel team to resolve this issue and are waiting for their reply. Websites aren't affected and are operating normally, it's just cPanel access that is having the problem. If you need to access your email online you...
Sunday, April 9, 2017
Hi, We have recently upgraded the Osprey server. If you use SSL/TLS to access your emails then check that your email settings are set to our example below: ======================================
IMAP Port: 993
POP3 Port: 995
SMTP Port: 465...
Sunday, November 15, 2015
IMMEDIATE VERIFICATION required for.... Emails. According to the regulations introduced by Internet Corporation of Assigned Names & Numbers (ICANN) starting on January 1, 2015 we are sending Whois validation emails. Whois validations are only needed for the Registrant contact information for generic .com, .org, .net TLDs (gTLDs) in the following cases: - For new registrations; - For...
Tuesday, June 2, 2015
Hi, We are excited to announce that we have just set up our brand new Affiliate Referral Program! Simply add a link on your website, blog or Facebook page, etc and for every hosting account that comes in via your custom signup link you'll receive 25% credited to your account which you can use for hosting and domain names! Click here to activate your affiliate account now.
Sunday, March 1, 2015
FrontPage Extensions Discontinued - Recently we had to upgrade the cPanel software to fix a major security issue and in the process we were forced to remove FrontPage Extensions as Microsoft discontinued support for FrontPage extensions on Linux servers 9 years ago in 2006. We were required to remove the extensions or the servers would have become prone to more vulnerabilities. ---- What if...
Saturday, February 21, 2015
To view all current server, network and email issues please click on the ' Server Status ' link to view our latest updates.
Friday, November 28, 2014
Hi, As you can see we have switched to our new billing and support system. This new system will enable us to communicate and provide you with better services than before. If you have any problems, then please let us know. Kind Regards, Ed Wells
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