Network Status News & Information

Hi,

We have migrated all accounts on the Osprey server to a new upgraded server - The new Osprey server includes PHP version 7+ for faster websites and Let's Encrypt SSL certificates for all hosting accounts.

The IP address has been changed from 77.92.75.139 to 185.46.122.136

If you have any questions or problems then please let us know.

Hi,

We have recently upgraded the Osprey server. If you use SSL/TLS to access your emails then check that your email settings are set to our example below:
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We are having problems with the firewall on the Osprey server and we need to reboot the server.

We apologise for the inconvenience.

We are sorry for the email problem on the Osprey server, we are working on it.

- At the moment we are updating the cPanel software on the server which should resolve the issue.

We are presently having problems with the Pelican server and our staff are urgently working to resolve the issue - We'll keep you updated.

Our proactive hardware monitoring has alerted us that the Power Supply for our Pelican server is showing signs of failure and needs to be replaced.

We are scheduling maintenance during the window below to have the failing hardware replaced to avoid potential prolonged downtime in the future.

Total downtime is expected to be about 30 minutes during the following maintenance window:

Start: Friday, March 25, 2016 4:00AM GMT
End: Friday, March 25, 2016 7:00AM GMT

We will be performing maintenance on the Pelican server during the times listed below in order to replace malfunctioning hardware, the NIC (Network Interface Card). If the NIC is not replaced, the potential exists for data loss. We will also be performing a manual file system check (FSCK) to ensure there is no data corruption on the hard drives. We do not anticipate the scheduled outage taking more than a couple hours barring major problems being detected by the FSCK.

We will be doing this maintenance during the following window:

Start: Thursday, December 31, 2015 4:00AM GMT
End: Thursday, December 31, 2015 7:00AM GMT

As always, our staff will be available to answer any questions you may have regarding this process. If you have any questions, please let us know by opening a ticket:
https://www.uksecurewebhosting.co.uk/clients/supporttickets.php

Tonight we are planning to upgrade MySQL on the Penguin server. It will be done during off-peak hours.

There could be some outages while this important upgrade is in progress, we apologise for any disruption.

We will update you once the upgrade has been completed - If you have any questions please submit a support ticket.

We are presently upgrading MySQL on the Osprey server to MySQL 5.5

There could be some outages while this important upgrade is in progress, we apologise for any disruption.

We will update you once the upgrade has been completed - If you have any questions please submit a support ticket.

We have just upgraded some server hardware and a reboot is needed - Downtime should be less than 20 minutes.

This planned maintenance is required to provide patches and updates, addressing recent advisory notices for the Xen virtualization technology used in our Cloud Network. Xen is commonly used in cloud and virtual machine hosting, and a number of our competitors have or will be carrying out similar updates. In addition, we will take this opportunity to update/fix other minor issues and to provide additional service improvements.

Maintenance will begin at 12am Greenwich Mean Time (GMT) and should be completed by 3am GMT on the 2nd of April.

During this time, your hosting accounts will be offline for a short time.

We apologise for the short notice, but hope you understand that these are important security updates. We will try to keep the downtime of your server to a minimum. Should you have any concerns, please contact our support team here.

Kind Regards,

UK Secure Web Hosting Management Team

Some websites are presently experiencing nameserver problems, we are working as fast as we can to fix this. Thank you for your patience.

We are upgrading the cPanel on the Penguin server and it will have to be rebooted, the expected downtime should be less than 20 minutes.

Some IPs on the Osprey server are having routing issues. We will need to reboot the server to fix this - The reboot process should not take any longer than 20 minutes.

We are in the process of updating the cPanel software on the Osprey server.

The server will have to be rebooted for the changes to take effect, the downtime shouldn't be any longer than 15-20 mintues.

At present there is an issue with sending emails from the Penguin server, we are working to fix this and hope to have everything working again within the next 30 minutes.

We are rebooting the server to apply a security upgrade - The downtime should be less than 20 minutes.