New IP Address - Osprey Server (Resolved)
  • Priority - High
  • Affecting Server - Osprey
  • Hi,

    We have migrated all accounts on the Osprey server to a new upgraded server - The new Osprey server includes PHP version 7+ for faster websites and Let's Encrypt SSL certificates for all hosting accounts.

    The IP address has been changed fromĀ 77.92.75.139 to 185.46.122.136

    If you have any questions or problems then please let us know.

  • Date - 08/04/2017 03:38 - 07/11/2017 04:37
  • Last Updated - 11/04/2017 03:38
New Secure Email Settings For Osprey Server (Resolved)
  • Priority - High
  • Affecting Server - Osprey

  • Hi,

    We have recently upgraded the Osprey server. If you use SSL/TLS to access your emails then check that your email settings are set to our example below:
    ======================================

    Incoming Server: mail.your-domain-name.co.uk
    • IMAP Port: 993
    • POP3 Port: 995
    Outgoing Server: mail.your-domain-name.co.uk
    • SMTP Port: 465
    IMAP, POP3, and SMTP require authentication.

    ======================================

    Please note, the above is an example - Change mail.your-domain-name.co.uk to your your actual domain name.

    If you have any questions or problems then please let us know:
    https://www.uksecurewebhosting.co.uk/clients/supporttickets.php

  • Date - 08/04/2017 00:43 - 07/11/2017 04:37
  • Last Updated - 11/04/2017 00:51
Quick Reboot - Osprey Server (Resolved)
  • Priority - Critical
  • Affecting Server - Osprey
  • We are having problems with the firewall on the Osprey server and we need to reboot the server.

    We apologise for the inconvenience.

  • Date - 06/02/2017 06:42 - 09/02/2017 08:35
  • Last Updated - 06/02/2017 06:43
Email Outage (Resolved)
  • Priority - High
  • Affecting Server - Osprey
  • We are sorry for the email problem on the Osprey server, we are working on it.

    - At the moment we are updating the cPanel software on the server which should resolve the issue.

  • Date - 03/05/2016 22:04 - 04/05/2016 09:43
  • Last Updated - 03/05/2016 22:05
Pelican Problems (Resolved)
  • Priority - Critical
  • Affecting Server - Pelican
  • We are presently having problems with the Pelican server and our staff are urgently working to resolve the issue - We'll keep you updated.

  • Date - 05/04/2016 07:37
  • Last Updated - 05/04/2016 09:14
Scheduled Maintenance - Pelican Server (Resolved)
  • Priority - High
  • Affecting Server - Pelican
  • Our proactive hardware monitoring has alerted us that the Power Supply for our Pelican server is showing signs of failure and needs to be replaced.

    We are scheduling maintenance during the window below to have the failing hardware replaced to avoid potential prolonged downtime in the future.

    Total downtime is expected to be about 30 minutes during the following maintenance window: Start: Friday, March 25, 2016 4:00AM GMT End: Friday, March 25, 2016 7:00AM GMT

  • Date - 25/03/2016 04:00 - 05/04/2016 07:37
  • Last Updated - 24/03/2016 05:33
Pelican server maintenance (Resolved)
  • Priority - High
  • Affecting Server - Pelican
  • We will be performing maintenance on the Pelican server during the times listed below in order to replace malfunctioning hardware, the NIC (Network Interface Card). If the NIC is not replaced, the potential exists for data loss. We will also be performing a manual file system check (FSCK) to ensure there is no data corruption on the hard drives. We do not anticipate the scheduled outage taking more than a couple hours barring major problems being detected by the FSCK.

    We will be doing this maintenance during the following window:

    Start: Thursday, December 31, 2015 4:00AM GMT
    End: Thursday, December 31, 2015 7:00AM GMT

    As always, our staff will be available to answer any questions you may have regarding this process. If you have any questions, please let us know by opening a ticket:
    https://www.uksecurewebhosting.co.uk/clients/supporttickets.php

  • Date - 29/12/2015 03:36 - 03/01/2016 05:26
  • Last Updated - 29/12/2015 03:41
MySQL Upgrade - Penguin Server (Resolved)
  • Priority - Medium
  • Affecting Server - Penguin
  • Tonight we are planning to upgrade MySQL on the Penguin server. It will be done during off-peak hours.

    There could be some outages while this important upgrade is in progress, we apologise for any disruption.

    We will update you once the upgrade has been completed - If you have any questions please submit a support ticket.

  • Date - 02/08/2015 00:00 - 03/08/2015 00:00
  • Last Updated - 03/08/2015 08:27
MySQL Upgrade (Resolved)
  • Priority - High
  • Affecting Server - Osprey
  • We are presently upgrading MySQL on the Osprey server to MySQL 5.5

    There could be some outages while this important upgrade is in progress, we apologise for any disruption.

    We will update you once the upgrade has been completed - If you have any questions please submit a support ticket.

  • Date - 02/08/2015 06:07
  • Last Updated - 02/08/2015 11:22
Quick Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - Osprey
  • We have just upgraded some server hardware and a reboot is needed - Downtime should be less than 20 minutes.

  • Date - 22/04/2015 02:36 - 22/04/2015 03:00
  • Last Updated - 22/04/2015 03:51
Planned Patches and Updates (Resolved)
  • Priority - Critical
  • Affecting Server - Osprey
  • This planned maintenance is required to provide patches and updates, addressing recent advisory notices for the Xen virtualization technology used in our Cloud Network. Xen is commonly used in cloud and virtual machine hosting, and a number of our competitors have or will be carrying out similar updates. In addition, we will take this opportunity to update/fix other minor issues and to provide additional service improvements.

    Maintenance will begin at 12am Greenwich Mean Time (GMT) and should be completed by 3am GMT on the 2nd of April.

    During this time, your hosting accounts will be offline for a short time.

    We apologise for the short notice, but hope you understand that these are important security updates. We will try to keep the downtime of your server to a minimum. Should you have any concerns, please contact our support team here.

    Kind Regards,

    UK Secure Web Hosting Management Team

  • Date - 02/04/2015 00:00 - 02/04/2015 00:00
  • Last Updated - 02/04/2015 04:55
Nameserver Problem (Resolved)
  • Priority - Critical
  • Affecting Server - Osprey
  • Some websites are presently experiencing nameserver problems, we are working as fast as we can to fix this. Thank you for your patience.

  • Date - 27/03/2015 17:14 - 28/03/2015 00:00
  • Last Updated - 29/03/2015 00:03
Penguin Server cPanel Upgrade (Resolved)
  • Priority - High
  • Affecting Server - Penguin
  • We are upgrading the cPanel on the Penguin server and it will have to be rebooted, the expected downtime should be less than 20 minutes.

  • Date - 22/03/2015 01:48 - 22/03/2015 07:50
  • Last Updated - 22/03/2015 01:49
IP Address Problems (Resolved)
  • Priority - Critical
  • Affecting Server - Osprey
  • Some IPs on the Osprey server are having routing issues. We will need to reboot the server to fix this - The reboot process should not take any longer than 20 minutes.

  • Date - 17/03/2015 08:12 - 17/03/2015 20:11
  • Last Updated - 17/03/2015 08:13
cPanel Upgrade (Resolved)
  • Priority - Medium
  • Affecting Server - Osprey
  • We are in the process of updating the cPanel software on the Osprey server.

    The server will have to be rebooted for the changes to take effect, the downtime shouldn't be any longer than 15-20 mintues.

  • Date - 21/02/2015 08:30 - 17/03/2015 20:23
  • Last Updated - 21/02/2015 08:33
Problems Sending Emails (Resolved)
  • Priority - High
  • Affecting Server - Penguin
  • At present there is an issue with sending emails from the Penguin server, we are working to fix this and hope to have everything working again within the next 30 minutes.

  • Date - 17/02/2015 21:10
  • Last Updated - 17/02/2015 23:06
Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - Osprey
  • We are rebooting the server to apply a security upgrade - The downtime should be less than 20 minutes.

  • Date - 03/02/2015 00:53 - 02/02/2015 01:30
  • Last Updated - 03/02/2015 02:07