Customer service and support is crucial to the success of any web hosting company. Every web hosting company makes promises about how well they can support their customers. UK Secure Web Hosting only makes one promise, we will give you the best support possible – Simply put, you can count on our support team to be available when you need them! TUTORIALS: To help you set up your web site and configure your email as easy as possible we have created a series of tutorials and ‘How To’ Demos. These are graphical ‘step by step’ lessons, you can ‘fast-forward’, ‘pause’ and ‘re-wind’ these demos at anytime. KNOWLEDGE BASE: We have created a huge searchable knowledge base with frequently asked questions to answer your most common questions that we receive at UK Secure Web Hosting. HELPDESK: Still feeling a little lost? No problem, just submit a support ticket to our help desk, were we can assist you with any issues you may have. Our help desk is secure, so you’ll have no worries if you need to give us any login details. We will make every effort to respond to your support ticket as soon as possible. Please review the Tutorials and the Knowledge Base before submitting a help desk ticket. This will reduce the work load and thus speed up the response time for help desk tickets and support email replies. Phone Based Contact: Limited phone support is available during normal business hours, Monday through Friday, from 9:00am to 6:00pm. Our voicemail phone number is: 020 8144 5055 We are not operating a large call center, so please leave a message. We aim to respond within a few hours during our normal support hours. We do not check voicemail after hours or on the weekend. If you leave a voicemail, we will respond the following business day. For the fastest customer support, please submit a support ticket through our Support Help Desk.