At UK Secure Web Hosting, we operate a 30 day money back guarantee. In the unlikely event that you are not satisfied with our services, you are entitled to receive a full refund, depending on the service you are cancelling and how long you have been using it.

Web Hosting

Any customers who are not satisfied with their web hosting package may cancel at any time within 30 days from service provision and will be refunded the total fees they have paid. Any cancellations outside of this 30 day period do not receive a refund. (Setup fees are excluded from this – unless the account has not yet been setup).

To claim a refund on your service, submit a support ticket to our Billing Department, within 30 days of your order.
Refunds will be issued by the same method you paid with initially


Domains that have been successfully registered are not included in our refund policy as a cost is incurred on all registrations and secondly, domain registrars do not have refund policies either. You will not lose your domain though, and will still be the owner of it until the expiry date.

Setup fees, SSL Certificates, dedicated IPs and any other add-ons or service work are excluded from our money back guarantee.

UK Secure Web Hosting do not issue refunds if any section of our Terms and Conditions or other Policies have been breached.